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Janomax Support Center

Find answers about mtumba bales, branches, payments, transport, delivery & wholesale support instantly.

45 FAQs found
General

Who is Janomax

Janomax Premium Bales is a trusted Kenyan company specializing in the supply of high-quality mtumba and crème clothing bales for both wholesale and...

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Pricing

Which is the best bale to start with?

We recommend starting with a Baby Medium bale. It is one of the best options for new and existing traders because it contains a well-assorted mix o...

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Pricing

What are Janomax's fast-moving bales and their prices?

At Janomax Premium Bales, we stock a wide range of fast-selling mtumba and crème bales suitable for both new and experienced traders. Some of our m...

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Pricing

What items are found in a Baby Medium bale, and how much should I sell them for?

A Baby Medium bale contains a well-assorted mix of children's clothing for ages 0–6 years, 0–8 years, and 0–12 years. The exact contents vary from ...

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Pricing

What items are found in a Baby Light Premium bale, and how much should I sell them...

A Baby Light Premium bale contains high-quality, lightweight children's clothing that is ideal for sunny weather and everyday wear. These bales are...

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Pricing

What is the difference between the Baby Medium bales priced at Ksh 16,500 and Ksh ...

The main differences are the labels (brands) and the overall quality of the items. The Ksh 18,000 Baby Medium bales generally contain more premium ...

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Pricing

What types of dresses do you have, and what are the prices?

We stock a wide variety of dresses to suit different styles and budgets, including: Polysilk Dresses – From Ksh 40,000 Winter & Heavy Dresses –...

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General

Do your bales contain torn or damaged clothes?

Our goal is to supply high-quality products. While Premium bales have very few defects, second-hand clothing may occasionally include minor imperfe...

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General

Do you sell Grade 1 clothing?

Yes. We stock high-quality Premium and selected Grade 1 products in various categories.

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General

How many pieces are in one bale?

The number of pieces depends on the product category and bale weight. Our team can advise you on the typical range for each category.

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Shipping

Can I reserve a bale?

Yes, depending on availability and our reservation policy.

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Shipping

Do you deliver outside Nairobi?

Yes. We deliver across Kenya.

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Shipping

How much capital do I need?

Your starting capital depends on the type and quantity of bales you choose. Our team can recommend options that fit your budget.

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General

Will Janomax help me choose the right bale?

Yes. Our team can guide you based on your budget, experience, and target market.

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Shipping

Can I return a bale?

Returns are handled according to our return policy. Please contact us if you have any concerns.

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Shipping

What if I receive the wrong product?

We will investigate and work with you to resolve the issue promptly.

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Shipping

Do you offer customer support after purchase?

Yes. We continue to support our customers with product advice and assistance after the sale.

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Branches

What are your branch contacts?

You can reach any of our branches using the contacts below: 🏢 Nairobi Branch – 0762 333 445 🏢 Mombasa Branch – 0762 333 446 🏢 Kisumu Branch – ...

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General

Where is Janomax Premium Bales located?

Janomax Premium Bales has 6 branches across Kenya and a Customer Care Office in Westlands, making it easy for you to shop from the branch nearest t...

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Payments

What are your payment details?

You can make payments using the following bank details: 🏦 Bank: Sidian Bank 📄 Account Name: Janomax Premium Bales 💳 Mpesa Paybill: 111999 🏦 A...

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Pricing

What is the composition/pricing of doormats and carpets?

We have different sizes and types of carpets and doormats available as follows: Large Carpets – From KES 8,000 and above Medium Carpets – KES 3...

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General

If I need a job at Janomax Premium Bales, how do I apply?

You can apply for jobs at Janomax Premium Bales and other Momak Group organizations through our official recruitment portal below: 📌 Job Applica...

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General

Do you offer dropshipping training?

Yes, we do offer dropshipping training, but it is covered as a sub-topic within our general mentorship programs. These sessions are conducted th...

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General

Which crème items do you have?

We have a variety of high-quality crème items available, including: Mummy Jeans – KES 32,000 Skinny Jeans – KES 32,000 Men Article Jeans – KES...

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General

How much does one pay to join Janomax mentorship program?

The Janomax mentorship program is completely free of charge. We do not charge any fee for participation. The venue and refreshments (including b...

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General

What is the difference between Premium and Crème bales?

Premium bales contain high-quality clothing in excellent condition with modern styles and minimal signs of wear. Crème bales are the highest grade,...

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Shipping

Do you deliver across Kenya?

Yes. We deliver nationwide through reliable transport and courier services.

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General

How do I place an order?

Visit our stores, contact us via phone or WhatsApp, or place your order through our website.

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General

How long does delivery take?

We dispatch same day

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Pricing

Do you offer wholesale prices?

Yes. We have competitive wholesale prices for retailers, resellers, and bulk buyers.

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General

Can beginners start with one bale?

Absolutely. Many successful businesses started with a single bale before expanding.

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Pricing

Do you guarantee the quality?

We carefully source and inspect our products to ensure customers receive high-quality bales that meet our standards.

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Payments

What payment methods do you accept?

We accept M-Pesa, bank transfers, and other approved payment methods.

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General

Can I visit before buying?

Yes. You are welcome to visit any of our branches to view available products and receive assistance from our sales team.

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General

Why choose Janomax Premium Bales?

Premium quality products Competitive prices Nationwide delivery Wide product selection Trusted customer service Support for new and experience...

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General

Why should I buy from Janomax Premium Bales?

Janomax Premium Bales offers carefully selected quality bales, transparent pricing, nationwide delivery, professional customer support, and a wide ...

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General

What makes Janomax Premium Bales different?

We focus on quality, consistency, customer satisfaction, and helping our customers succeed. Our product selection is designed to meet the needs of ...

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General

Can I become a Janomax reseller or agent?

Yes. Contact us to learn about available reseller and partnership opportunities.

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Pricing

Do you offer discounts for bulk purchases?

Yes. Bulk orders may qualify for special pricing.

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Payments

Do you restock regularly?

Yes. We receive new stock frequently to provide customers with fresh selections.

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General

How can I know when new stock arrives?

Follow our official social media pages, visit our branches, or join our WhatsApp updates for the latest arrivals and promotions.

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General

Why Customers Choose Janomax Premium Bales

Premium-quality products Wide variety of bale categories Competitive pricing Nationwide delivery Professional customer support Trusted by rese...

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General

Can I visit before buying?

Yes. We encourage customers to visit our premises, inspect available categories, and receive guidance from our sales representatives before making ...

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General

Do you sell retail clothes?

Our main business is wholesale bale sales, though selected individual items may occasionally be available.

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General

How can I contact Janomax Bales?

You can reach us through: 📞 Mobile: 0740 919 499 ☎ Office: 020 840 1200 💬 WhatsApp: 0740 919 499 🌐 Website: www.janomaxbales.com

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Trusted by Thousands

What Our Customers Say

Thousands of successful mtumba entrepreneurs trust Janomax Premium Bales for quality products, fast delivery and genuine mentorship.

Add Your Review
★★★★★

The quality exceeded my expectations. Every bale had sellable clothes and my customers loved them. I'll definitely buy again.

MW
Mary Wanjiru
Nairobi
★★★★★

Janomax has never disappointed me. Fast delivery, genuine premium bales and excellent customer service.

KO
Kevin Otieno
Kisumu
★★★★★

I started my mtumba business with Janomax. Their mentorship and premium bales helped me grow my shop within months.

FC
Faith Chebet
Eldoret
★★★★★

Excellent crème bales with very few rejects. My profit margins have improved significantly.

JN
Jane Njeri
Nakuru
★★★★★

Very transparent business. The bale descriptions are accurate and transport was arranged quickly.

SK
Samuel Kiptoo
Kericho
★★★★★

The mentorship sessions changed my business completely. Highly recommend Janomax Premium Bales.

BM
Brian Mwangi
Mombasa